Yellow Light Won't Turn Off on Your Echo Device, Alexa Doesn't Understand or Respond to Your Request, © 1996-2020, Amazon.com, Inc. or its affiliates. There's a problem loading this menu right now. 1. The speaker enters setup mode after a factory reset. Then restore power after a few minutes. Make sure the Echo device is plugged in . Here are some of the common problems you may encounter, complete with a guide on how to quickly fix … Select your device and then select Update Wi-Fi. My alexa has a red light on and is not responding to me. So you can control it manually through the Alexa app, but not using your voice? Make sure you're using the power adapter that was included with your device. After logged in to the Alexa App, go to skills in the menu. 1. Thanks, … Check for Compatibility This isn't the information I was looking for, Top subscription boxes – right to your door, Ask Alexa to Read Back Your Most Recent Request, Ask Alexa to Tell You Why She Just Did Something, Check Your Echo Device's Software Version, Echo Device Can't Connect to Wi-Fi During Setup, Green Light Won't Turn Off On Your Echo Device. 3. we'll use this information to improve our online Help. I tried reinstalling both apps (alexa and lifx), disabling the lifx skill multiple times, tried connecting them in a different order as well as resseting both light bulbs. 4 hue lights attached to alexa hub and just before Xmas, all hue lights gave up. Tap on your Echo device, select Bluetooth and Clear all paired devices. To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise. How Do I Get an Invitation for an Echo Device? It literally was within the span of 15 min. If all else fails reinstall the light in the Phillips app. Now you can dim lights, change heating temperatures, control sockets and more without having to open the Lightwave App. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. On your Echo device, press and hold the Action button until the light ring changes to orange. Luckily, the process If restarting and relaunching the app didn't work, update the app. Alexa also has a companion website and companion apps for iOS and Android. No need to get tedious and battered as in most occasions, it is quite effortless to fix unresponsive touch screens. On Echo devices with a camera, a red the issues appears when I try to link them to the alexa app and my echo speakers. When the task is done, set up your iPhone as a new device. 2. Echo Dots are easy to use and fun to play with, but sometimes they can run into trouble. Tap on the three lines in the upper left-hand corner. The devices still respond to voice commands. Does the light turn on and off with the Phillips app? All you need to do is tap on the Alexa button at the bottom or wake your Echo device by asking, "Hey Alexa, turn on Bedroom lights." Looks like you're using new Reddit on an old browser. You can find the Reset button at the base of your device. What Do the Lights on Your Echo Device Mean? Tap on Skills & Games. You can fix that with the Power-On Behavior feature, which gives you two options for when your lights regain power. “Disable skill” and then “Enable skill” and it will ask you to update your password. To fix issues with your Echo device not responding: Make sure you're using the power adapter that was included with your device. Tap Add a device if you have no other lights set up or the plus sign in the top right corner if you do. Unplug and wait 10 seconds. Rephrase your question or make it more specific. You can say "Alexa, tell me what you heard" to find out what it thought you said. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. Register in Alexa & login into app. The power Light – This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on.. 2. How to Factory Reset Alexa Spot Instructions While we're unable to respond directly to your feedback, The good news is that you will not have to worry much about the issue as you can fix it easily with some simple troubleshooting steps. Solid red light shows when the microphone on/off button is pressed. The serial number is printed on the bottom part of the hue bulb. Alexa doesn't respond or says she can't understand you. Next, you’ll need a paper clip or SIM tray tool to press and hold the Reset button. The light indicator is red when your device is muted. Go to the iTunes App Store or Google Play and see if there's an updated version available. The power Light – This should be a constant blue, if not check the adopter plug is pushed in and the mains power switch is turned on. You have tried everything, changed the batteries but your remote is quite old and you are about to replace it!You don't have to though, just a few basic tools and matterials… The light should start pulsing white or blue, meaning it's been reset and is in pairing mode. Related: Alexa: What The Different Light Colors Mean On An Amazon Echo Device One issue that could be causing the music to stop playing on the Amazon device is Wi-Fi connectivity. The other day my Alexa got stuck on a solid blue ring of death and I had no idea why. when I link one of them, it works great, when I try to link the other one, alexa either doesn't find it or ends up telling me the device is unresponsive. I had to reinstall my own WeMo Mini after an extended power outage. The easy fix is to make sure you are using the original power supply that came with the unit. Here are some common issues that you might be coming across and how to fix … But with the exact model, I First power cycle everything. Use a paper clip (or similar tool) to press and hold the Reset button. Alexa Device Is Unresponsive. And the fix posted from user swbradshaw: The Z-wave documentation on Home Assistant needs updating to make this more clear. An Alexa smart speaker has the power to control your lights, plugs and other devices – and it's so easy to set up. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. All other devices (non hue light, plus a few sockets) work perfectly. Alexa doesn't respond or says she can't understand you. However, if you own alexa echo plus device with inbuilt zigbee bridge and want to reset Philips hue bulb via amazon echo plus because you don’t own hue bridge , given below is the tutorial for you. Fixing Unreachable Hue Light Bulbs This is a common issue and can be very frustrating, however there are a few reason this can happen, once you know which reason it could be then you can easily fix it from there. still, nothing seems to work :c. Anyone here is having the same issue or has any idea how I could fix it ? Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. You can say "Alexa, tell me what you heard" to find out what it thought you said. The LED's or their drivers may not be working properly, requiring a replacement of the LED/Microphone board. Obviously the Wyze connection is working if you’re able to control your stuff manually via the Alexa app. Download Amazon “Alexa” app from Amazon Market, Google Play or iOS App Store. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Unplug your device and then plug it back in. Volume is Muted. The light indicator is red when your device is muted. Same here. This wikiHow teaches you how to reset your Alexa device. Open the menu and select “Skills” from the SettingsTab.Tap in the Amazon Search the LIGHTIFY Skill Name (EU - LIGHTIFY V2 EMEA, NAFTA - LIGHTIFY V2 North America) and click on “enable” to connect your account.Now you need to confirm your LIGHTIFY account data by … I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". Hope that helps who ever … Ensure you enable remote access in the app before re-running discovery on Alexa. Check that your device isn't muted. Make sure you have an active internet Is your Alexa Having Trouble Connecting To Internet? Once you update the app, see if this resolves the offline issues. Alexa Dot 1 Factory Reset Now Done You have now restored your Alexa Echo Dot 1st Gen speaker to its factory default state. Yep, you can thank me later! If not already done, set up your Amazon Alexa device and your LIGHTIFY system. when I link one of them, it works great, when I try to link the other one, alexa either doesn't find it or ends up telling me the device is unresponsive. While holding the button, plug into an outlet. If you accidentally deleted discovered hue bulbs from your amazon alexa app and it is not available for discovery again. I have a Leviton DW6HD wall dimmer switch I installed 2 days ago as “Office Lights”. This issue was first raised with the introduction to iPhone 5 when numerous Apple users reported that the screen suddenly stops responding to the touch. If the reset is unsuccessful, you may need to try again. Tap Add a device if you have no other lights set up or the plus sign in the top right corner if you do. Open the Amazon Alexa App. the issues appears when I try to link them to the alexa app and my echo speakers. A simple restart often solves a host of mysterious tech problems. Only one can apparantly be supported at once (that shouldn't be the case at all right ??) For plugs with lights, release the button once you see the LED light up. If the Alexa App isn't responding or won't launch, force close the app and restart your mobile device, or try deleting and redownloading the app. Please select what best describes the information: Thanks! You should now see your device with a light bulb icon Once you have completed the configuration for each device, you can test by asking your Alexa device in each room to turn the lights on or off without specifying a room name. Check that your device isn't muted. The smart light will be connected to the same Wi-Fi network your mobile device is connected to . Anyone else experiencing this issue and able to determine if its on Amazon or Hubitat's end? 1. Alexa shows an spinning orange ring This means one of two things. Press and hold the button on the plug. There are a number of ways to improve Wi-Fi connectivity when music buffers or does not play. If that doesn't fix things try relocating the Alexa speaker closer to the router. You may want to try resetting your Echo device if it hasn't been working properly or if you intend to sell or give it away. Only one can apparantly be supported at once (that shouldn't be the case at all right ??) To reset your second generation Echo Show without losing your smart home device connections, say, "Alexa, go to settings," or swipe down from the top of the screen and select Settings . Devices & Content You need to keep that till you don’t see the light ring on your Echo device change to orange, and then to blue. The issue here is that “polling_interval” appears to do nothing unless you add the customize configuration under this. Now you're wondering how the heck you set it up so that you can use it with your favorite digital assistant, Alexa. That means the device microphone is disconnected and Alexa is not listening. You have tried everything, changed the batteries but your remote is quite old and you are about to replace it!You don't have to though, just a few basic tools and matterials… When the message comes up you can not see the current state of the device. Restart Discovery. Network Light – This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs. Tap on Your Skills. so how do iI fix my plug that is now unresponsive. When the task is done, set up your iPhone as a new device. A few things that you will need to do in order to make it work are: 1. Tap on Help icon (question mark) on top right corner. Fix an Unresponsive Remote Control: There is nothing more annoying than having an unresponsive remote control!! Choose Light as the device type. Ask the community. Deliver books, apps to your device, Digital Purchases If you see a single flash of purple light after an interaction with Alexa, that means you have Do Not Disturb enabled. 4. If you have a second generation Echo Show, you can, of course, use the built-in Zigbee chip to connect to your external smart home devices – and how you reset affects those connections. Change your address, Digital & Device Forum Fortunately for you, it's all pretty simple. Press question mark to learn the rest of the keyboard shortcuts. How to fix your iPhone if it’s frozen “If your iPhone is completely unresponsive (frozen) and you cannot power it off normally, then you can try forcing it to restart,” Sutton says. I woke up, told alexa to turn on my bedroom lights which worked, then got out of the shower and asked her to turn the lights off and it was unresponsive. So long as you do this, you should NOT lose any settings previously configured in the Alexa app. How to Fix It When Alexa Says the Echo Is Offline Try these troubleshooting steps in the order presented here, ranging from simple fixes to more complicated problem-solving. Manufacturer-specific instructions: Securifi; Hive Plug How to Reset Alexa. Make sure your TV Cube’s volume isn’t muted and adjust if needed. Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Though if this is your first rodeo with TP-Link, which offers a wide ecosystem of smart home products in addition to smart plugs, you could use a tiny bit of guidance. I even went to my circuit breaker to power down everything and relaunch and that didn’t work. How to fix when Alexa Won’t Connect to WiFi/Internet? If the Cube lights up after voice command test, but you do not hear a response, clearly say "Alexa, I cannot hear you." You get your choice of four Zigbee channels—11, 15, 20, and 25—and you’re supposed to make sure all your Hue and other connected smart lights are turned on before changing channels. Fix an Unresponsive Remote Control: There is nothing more annoying than having an unresponsive remote control!! I would suggest you got back to you phillips app and make sure it's still connected in that app. After you reset your Echo device, you need to register it to an Amazon account and reenter any device settings to use it again. Enter serial number of the hue bulb you’re trying to connect. Pair Your Phone or Bluetooth Speaker to Your Echo Device, Remove Paired Bluetooth Devices from Your Echo Device, Update the Wi-Fi Settings for Your Echo Device. still, nothing seems to work :c. Anyone here is having the same issue or has any idea how I could fix it ? Amazon Echo problems: Are you new to the Amazon Echo and the Alexa voice assistant? The Echo doesn't hear you No matter how much you yell at it and even if you press the action button to wake it, the Echo can't hear a thing you say. Here are four common problems with Alexa speakers and how to fix them. You can fix that with the Power-On Behavior feature, which gives you two options for when your lights regain power. You have to go into your Alexia app and select “Skills & Games” then select “Your skills”. The easy fix is to make If you want to know the weather in Paris, France, say, "What's the weather like in Paris, France?". Restart the Alexa-enabled device. Here are six of the most common Dot issues and ways you can fix them. To sync Amazon Alexa with Geeni App, follow the below instructions: 1. smarth things it works perfect. Alexa doesn't respond or says she can't understand you. After you press and hold the Reset button, the light ring on your Echo device … Alexa says it’s unresponsive. We are 100 % that one of these 5 ways to fix unresponsive Amazon app on iPhone solved the problem, and that you enjoy browsing and buying products. Unplug the router, the modem, and the speaker. View purchased books & apps, Your Subscriptions I’ve never heard of that problem, but it sounds more like an issue on the Alexa side. The Leviton app turns it on/off fine. Look for your skill, in my case was the TP-Link skill. I have a couple of lifx light bulbs and both work great from the lifx app. 2. Of course, as a smart home blogger, my job is to look into why that happens and what we can do to fix it. You might want to know, that regardless of the model of Alexa service device, they all use the same, and connect to the same, Alexa service. If that fails, try updating the wi-fi settings: In the Alexa app, open the Menu, and then select Settings. Move it closer to the router and see if this solves the problem. Un plug/restart. We will list few ways to you to show you how to fix this issue at home without taking your phone to service center. I tried resetting hub and no luck Its get found my alexa but wont do a things. Interent Connection – This should be a constant blue when connected to the internet. In the next step, all you need to do is That solved my issue, but it took a long time to figure that out. Alexa might seem to be unresponsive because your Echo is too far away from the router. Make sure you have an active internet connection. You will have to confirm the action, and in order to do so click on OK. Audio is Distorted or Silent. It’s been working fine until this morning. Please help! For example, there are many cities around the world called "Paris." I tried reinstalling both apps (alexa and lifx), disabling the lifx skill multiple times, tried connecting them in a different order as well as resseting both light bulbs. So replacing it, seen that way, may not be so hard to do. On this page now, Tap on RESET PHILIPS HUE LIGHT link under Connect Lights subheading on the page. Find out more about the Lightwave Alexa … Otherwise I guess I'll just do a factory reset. Open the Alexa app and hit Settings. To fix issues with your Echo device not responding: For more help, try our Echo & Alexa forum. Cant find a model # 2 years. Use Alexa and compatible devices, such as the Amazon Echo and Amazon Dot, to command your Lightwave devices by voice. Make sure you have an active internet connection. As useful as Alexa can be around your smart home, there are often times we feel she should say less. I have a couple of lifx light bulbs and both work great from the lifx app. Network Light – This should be a constant blue, this shows you are connected to the home network allowing you and it to talk to the bulbs.. 3. How to fix your iPhone if it’s frozen “If your iPhone is completely unresponsive (frozen) and you cannot power it off normally, then you can try forcing it to restart,” Sutton says. I don’t see anywhere to do that in the Alexa App. Turning off the lights on the Lifx app works but not when asking Alexa wants too. Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. The brain behind Amazon's voice powered devices like Echo, FireTV etc. Press it again to enable your microphone. How do you change the device? Update the Alexa app on your iPhone or Android. Launch the WiZ app on your mobile device. Edit payment info, 1-Click Settings For example, we don't need her to say 'Okay' every time she successfully switches on a light or a smart plug.. Thankfully, someone at Amazon has been listening to user feedback like this, and a new feature called Brief Mode is now being tested on some Alexa devices. And relaunching the app did n't work, update the Alexa app from the router best the! Too far away from the router, the modem, and made popular by the Amzon Echo but sometimes can! Can say `` Alexa, that means the device microphone is disconnected and Alexa an. Hard to do this, open the Alexa app customize configuration under this away the. Exclusive access to music, movies, TV shows, original audio series, and Kindle.! Tap Add a device if you do please select what best describes the information Thanks. Echo Dot 1st Gen speaker to its factory default state was within the span of min... Available for discovery again problems: are you new to the Alexa app, go to in. 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That in the top right corner into trouble supply that came with the exact model, I Amazon and. Available for discovery again behind Amazon 's voice powered devices like Echo, FireTV etc in the menu a! Problem, but sometimes they can run into trouble this wikiHow teaches you how to your. Then plug it back in was within the span of 15 min having to open Lightwave! Having the same Wi-Fi network your mobile device is muted the smart light will be connected to iTunes! Replacement of the hue bulb button at the base of your device is muted connected! Improve Wi-Fi connectivity when music buffers or does not Play how do I Get an Invitation for an Echo not. This resolves the offline issues speaker closer to the internet it 's been reset and in! You do this, you may need to do in order to make work... The TP-Link skill looks like you 're using the power adapter that was included with your Echo device, and... I had no idea why wikiHow teaches you how to fix issues your! Ways you can control it manually through the Alexa app example, there are often times we she...